Frequently Asked Questions
How do I place an order?
Choose your favourite products, selecting the colour and size, and add them to your cart. Check your cart to make sure you have only added the items you wish to purchase. If you want, you can still change quantities, delete or add some items. Proceed to "Checkout" or "View cart". Now fill in the form with the delivery address and payment method. After a few minutes, you will receive an email at the address you provided when ordering. If you don't see it, also check your Spam folder. Once your order has been confirmed, you will be able to track it using the tracking number.
When will I receive my order?
Orders ship every Tuesday, with delivery expected within two to three business days
What is the shipping cost?
Shipping is €10.00. The shipping price will always be displayed before completing your purchase.
Is store pickup available?
Yes, every Tuesday from 2.30 pm to 4.30 pm (the shop is open according to the school calendar)
How to choose the correct size?
To find the correct size and get more information about the fit of our items, go to the Size Guide section.
What is your exchange or return policy?
Returns are not possible. We only offer size and model exchanges in-store (every Tuesday from 2:30 PM to 4:30 PM, the shop follows the school calendar) within 30 days from the package receipt date.
Can I change my order? Can I add/remove an item?
You cannot change your order.
Where can I buy Plus size clothing?
Plus garments (skirt, dress, bomber jacket, gilet) can only be ordered during the three seasonal order periods communicated by the school from time to time.
How should the washing be performed?
We recommend machine washing garments at 30° Celsius inside out with the zipper closed, DO NOT TUMBLE DRY.